Concierge Services
Reach out to us for product recommendations, questions, cooking advice, and special requests.
Shipping & Delivery
- Bay Area Deliveries
- Overnight Shipping
- Pick Up
Bay Area Delivery
0-35 miles from San Jose
FREE OVER $150
or $15 fee with no order minimum
35-65 miles from San Jose
FREE OVER $300
or $15 fee with $150 order minimum
We will reach out to you to coordinate a delivery date and time. Please text us at 408-657-0885 if you need immediate assistance.
Nationwide Overnight Shipping
we'll get in touch with you to arrange a delivery date that suits you - feel free to specify a date of your preference in the future.
minimum order required (cart subtotal)
| Location | Cost | Order Minimum |
California | $30 | $150+ |
Contiguous U.S. | $50 | $200+ |
HI & AL | $60 | $200+ |
shipping schedule
| Order By | Ships | Arrives |
Mon 6am | Mon | Tues |
Tues 6am | Tues | Wed |
Wed 6am | Wed | Thurs |
SHIPPING FAQ
HOW DO YOUR PACKAGES SHIP?
Most of our packages ship out with high-performance double insulation and ice packs. Some thawing is to be expected during transit. Transit times may vary. Please refrigerate or (re)freeze all products upon arrival.
WHEN WILL MY PACKAGE ARRIVE/DELAYS?
Please use the timetables above for the estimated arrival times.
We pack our products with insulation and ice packs to last a few days in case of an unexpected delay in transit. There may be unusual circumstances, such as severe weather, which are out of our control.
We can't guarantee a delivery time for any order. Deliveries may be as late as 8-9pm in some rural areas, especially during holidays.
In the event of a package delay, please contact us.
DO I NEED TO BE HOME?
A signature isn't required for your package. However, please arrange for someone to transfer your perishable items to the refrigerator or freezer when the package arrives. We recommend signing up for package notifications within the tracking e-mail.
We take great care to ship out packages on time and kindly ask you to do the same. Papa Wagyu, LLC will not be responsible for spoiled shipments from sitting outside in the heat and stolen packages after the carrier delivers them. Thank you for your help.
HOW DO I TRACK MY PACKAGE?
An automated e-mail from help@papawagyu.com with your tracking number will be sent by 10 pm on the ship-out date. Check your spam folder and contact us if you don’t receive the e-mail. Packages will be shipped regardless, and you are responsible for receiving the package.
• add help@papawagyu.com to your sender list
IS THERE A ORDER MINIMUM?
Yes, please note the order minimums (cart subtotal) above based on your shipping locations. Our website doesn't take orders under the minimums.
We offer the best products at the lowest prices. Due to the high cost of shipping and slim margins, we recommend you split an order with friends to offset the shipping cost.
WHEN SHOULD I PLACE MY ORDER?
We recommend placing your order at least 1 in advance and storing it in the freezer.
FROZEN STEAKS
• Ship frozen with ice packs and temperature control. Thawing is natural during transit.
• Thawing and detailed cooking instructions are at the bottom of each product page. Please follow safe-handling instructions.
• Refrigerate in the coolest part of your fridge if you intend to enjoy your beef within 48 hours of the package arriving.
• Freeze if you plan on eating on a future date - we recommend consuming within 1 month for freshness. Thaw in the coldest part of your refrigerator 24 hours before cooking.
PREPARING FOR DELIVERY & TRACKING #
How To Prepare For Delivery
An automated e-mail from help@papawagyu.com with your tracking number will be sent by 10 pm on the ship-out date. Check your spam folder and contact us if you don’t receive the e-mail. Packages will be shipped regardless, and you are responsible for receiving the package.
1. Sign up for package notifications directly within the shipping e-mail.
• add help@papawagyu.com to your sender list
• the arrival times above are estimates
2. Have someone receive the package to transfer the perishable items into the refrigerator or freezer.
• we go to great lengths to ensure your packages are sent out on time and kindly ask for your help.
• Papa Wagyu LLC will not be responsible for packages left out.
Free Pick Up
Maruhide Marine Products:
2145 W. 17th Street, Long Beach, CA
(Mon-Fri, 7am - noon)
Orders must be placed online in advance and must be picked up before the latest pick up time below. During the major holidays, please call us ahead for our business hours. No minimum order required.
pick up schedule
| Order By | Earliest Pick Up | Latest Pick Up |
Mon 6am | Mon 9:30am - 12pm | 1 week after |
Tues 6am | Tues 9:30am - 12pm | 1 week after |
Wed 6am | Wed 9:30am - 12pm | 1 week after |
Thurs 6am | Thurs 9:30am - 12pm | 1 week after |
Fri 6am | Thurs 9:30am - 12pm | 1 week after |
Sat (closed) | no pick ups | no pick ups |
Sun (closed) | no pick ups | no pick ups |