SHIPPING
how to order
- SHIPPING
- PICK UP (Long Beach)
- DELIVERY (Bay Area)
OVERNIGHT SHIPPING
unless you request otherwise, orders are shipped out automatically based on the cut off times below
minimum order required (cart subtotal)
| Location | Cost | Order Minimum |
California | $30 | $150+ |
Contiguous U.S. | $50 | $200+ |
HI & AL | $60 | $200+ |
automatic shipping schedule
| Order By | Ships | Arrives |
Mon 6am | Mon | Tues |
Tues 6am | Tues | Wed |
Wed 6am | Wed | Thurs |
SHIPPING FAQ
HOW DO YOUR PACKAGES SHIP?
Most of our packages ship out with high-performance double insulation and ice packs. Some thawing is to be expected during transit. Transit times may vary. Please refrigerate or (re)freeze all products upon arrival.
WHEN WILL MY PACKAGE ARRIVE/DELAYS?
Please use the timetables above for the estimated arrival times.
We pack our products with insulation and ice packs to last a few days in case of an unexpected delay in transit. There may be unusual circumstances, such as severe weather, which are out of our control.
We can't guarantee a delivery time for any order. Deliveries may be as late as 8-9pm in some rural areas, especially during holidays.
In the event of a package delay, please contact us.
DO I NEED TO BE HOME?
A signature isn't required for your package. However, please arrange for someone to transfer your perishable items to the refrigerator or freezer when the package arrives. We recommend signing up for package notifications within the tracking e-mail.
We take great care to ship out packages on time and kindly ask you to do the same. Papa Wagyu, LLC will not be responsible for spoiled shipments from sitting outside in the heat and stolen packages after the carrier delivers them. Thank you for your help.
HOW DO I TRACK MY PACKAGE?
An automated e-mail from help@papawagyu.com with your tracking number will be sent by 10 pm on the ship-out date. Check your spam folder and contact us if you don’t receive the e-mail. Packages will be shipped regardless, and you are responsible for receiving the package.
• add help@papawagyu.com to your sender list
IS THERE A ORDER MINIMUM?
Yes, please note the order minimums (cart subtotal) above based on your shipping locations. Our website doesn't take orders under the minimums.
We offer the best products at the lowest prices. Due to the high cost of shipping and slim margins, we recommend you split an order with friends to offset the shipping cost.
WHEN SHOULD I PLACE MY ORDER?
All orders will be shipped out automatically based on the schedule above, unless you request another date.
HOW LONG WILL THE WAGYU LAST?
1. If kept refrigerated, consume within 5 days of receiving your package
2. If kept frozen, consume within 1 month of receiving your package.
GIFT ORDERS
• We recommend you coordinate with the gift recipient to ensure they can be home to receive the perishable package.
PREPARING FOR DELIVERY & TRACKING #
Orders placed after 6am Wed will ship on the following Monday. Please contact us during the major holidays for special shipping schedules.
How To Prepare For Delivery
An automated e-mail from help@papawagyu.com with your tracking number will be sent by 10 pm on the ship-out date. Check your spam folder and contact us if you don’t receive the e-mail. Packages will be shipped regardless, and you are responsible for receiving the package.
1. Sign up for Fedex notifications directly within the shipping e-mail.
• add help@papawagyu.com to your sender list
• the arrival times above are estimates, please check with Fedex regularly
2. Have someone receive the package to transfer the perishable items into the refrigerator or freezer.
• we go to great lengths to ensure your packages are sent out on time and kindly ask for your help.
• Papa Wagyu LLC will not be responsible for packages left out.
FREE PICK UP
Maruhide Marine Products:
2145 W. 17th Street, Long Beach, CA
(Mon-Fri, 7am - noon)
Orders must be placed online in advance and must be picked up before the latest pick up time below. During the major holidays, please call us ahead for our business hours.
pick up schedule / no minimum order required
| Order By | Earliest Pick Up | Latest Pick Up |
Mon 6am | Mon 9:30am - 12pm | 1 week after |
Tues 6am | Tues 9:30am - 12pm | 1 week after |
Wed 6am | Wed 9:30am - 12pm | 1 week after |
Thurs 6am | Thurs 9:30am - 12pm | 1 week after |
Fri 6am | Thurs 9:30am - 12pm | 1 week after |
Sat (closed) | no pick ups | no pick ups |
Sun (closed) | no pick ups | no pick ups |